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Organizing a public space. Subway signs and the shaping of rides

Abstract : This paper addresses general questions concerning the ecology of organizational spaces. We study a specific situation in which boundaries between market and organization are not obvious as customers circulate through the latter areas (like in supermarkets, hospitals or airports). Such a configuration raises particular questions for organizations regarding customers' attitudes and their management. The case of subway systems is particularly relevant to examine this process of shaping. Notably, the signs that equip these spaces allow us to emphasize a particular undocumented aspect: the ways graphical devices are endowed to organize order in a public space.
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Contributor : Jérôme Denis <>
Submitted on : Thursday, November 18, 2010 - 10:10:40 AM
Last modification on : Friday, July 31, 2020 - 10:44:06 AM
Long-term archiving on: : Saturday, February 19, 2011 - 2:55:33 AM


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  • HAL Id : halshs-00268248, version 3


Jérôme Denis, David Pontille. Organizing a public space. Subway signs and the shaping of rides. What is an Organization: Materiality, Agency and Discourse, May 2008, Montreal, Canada. pp.36-61. ⟨halshs-00268248v3⟩



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