A Benchmark for Management Effectiveness

Bill Zimmermann (1) , Jean-Jacques Chanaron (2, 3) , Leslie Klieb (3)

1 First Call
2 GATE - Groupe d'analyse et de théorie économique
3 EMSI - Ecole de Management des Systèmes d'Information

This study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed.

Mots clés: benchmarking managerial effectiveness; employee satisfaction; expectations of management; organisational climate and culture

Domaines: Economies et finances

Bill Zimmermann, Jean-Jacques Chanaron, Leslie Klieb. A Benchmark for Management Effectiveness. International Journal of Human Resources Development and Management, 2007, 7 (2), pp.119-138. ⟨10.1504/IJHRDM.2007.012859⟩. ⟨halshs-00161611⟩