Skip to Main content Skip to Navigation

Qualité de Vie au Travail et performance économique : une analyse d’Inventaire Systémique de la Qualité de Vie au Travail appliquée à la SEM VFD

Abstract : The implementation of a Quality of Working Life policy yields multiple benefits. From the point of view of businesses, it enables an improvement in economic performance via an increase in productivity and competiveness. For employees, it preserves the integrity of collectives whilst also reinforcing equality. More broadly, it responds to an issue of social wellbeing and public health, in contributing to ""more viable social security systems”. The SEM VFD coach transport company is confronted with numerous difficulties with regard to its professional relations (disengagement and de-motivation of employees, absenteeism and significant lateness, conflicting relationships with unions, recruitment difficulties, high turnover, etc.). It therefore needs to analyse the Quality of Working Life of its employees and to act to ensure their satisfaction. The thesis project was undertaken within the framework of an Industrial Convention of Training by Research (Convention Industrielle de Formation par la Recherche - CIFRE). It consisted, on the one hand, of monitoring satisfaction indicators (notably absenteeism) in order to establish an analysis of the work situation and, on the other hand, defining areas of improvement in order to successfully implement a more effective management of human resources, simultaneously improving economic performance and quality of work. This thesis comprises five chapters. The first seeks to determine the risk factors present within businesses (section 1) and to evaluate their consequences, not only for individuals and businesses, but also for the community as a whole (section 2). The second chapter aims to identify the principal indicators that can warn of dissatisfaction and suffering at work (an entire section is devoted to absenteeism, a particularly revealing indicator). The third chapter clarifies the notion of Quality of Working Life (section 1) and demonstrates the links that it has with the performance of a business (section 2). The fourth chapter provides an overview of Quality of Working Life within VFD (via a Quality of Working Life Systemic Inventory). Finally the last chapter examines the issues surrounding the implementation of a Quality of Working Life approach (section 1) and defines the measures necessary to improve economic performance and wellbeing at work (section 2)."
Document type :
Complete list of metadatas
Contributor : Catherine Ciesla <>
Submitted on : Friday, December 11, 2020 - 4:22:44 PM
Last modification on : Monday, December 14, 2020 - 10:47:51 AM


  • HAL Id : tel-03058070, version 1




Maud Guerre-Dailly. Qualité de Vie au Travail et performance économique : une analyse d’Inventaire Systémique de la Qualité de Vie au Travail appliquée à la SEM VFD. Economies et finances. Université Grenoble Alpes, 2016. Français. ⟨tel-03058070⟩



Record views