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L'évaluation de l'efficacité des systèmes d'information : des situations normales aux situations extrêmes

Abstract : How to evaluate the efficiency of an information system (IS)? The efficiency of an IS intended for a normal management situation must be assessed differently from an IS intended for an extreme situation. This is explained by the peripheral role of IS intended for normal situations and, conversely, by the "core" role of IS intended for extreme situations. Proposing this answer required a two-step process, which, in its entirety, underlines the concern of practitioners and researchers regarding the question of evaluating the efficiency of IS.As a first step, a literature review of the IS evaluation was conducted. An interpretative analysis as well as a bibliometric statistical analysis of the scientific literature and practitioners revealed the characteristics of the concept of IS evaluation. These characteristics were analyzed by thematic coding. The result is, on the one hand, to highlight the convergences and divergences between the points of view of researchers and practitioners on the notion of evaluation in IS; on the other hand, to propose maturity levels for evaluating the efficiency of an IS.In a second step, cases of e-government IS were studied. It is through a Design Science (DSR) approach that an artifact was designed and evaluated that operationalizes DeLone and McLean's (1992, 2003, 2016) success model contextualized to Girin's (1990) management situations. This artifact makes it possible to 1) evaluate the efficiency of an e-government IS for either a normal management situation or an extreme situation; 2) measure the maturity of an organization's IS efficiency evaluation process. In addition to answering the research question posed in this thesis, this artifact made it possible to clarify the paradoxical role of IS intended for extreme management situations. In addition, it should reconcile practitioners and researchers on how to evaluate an IS.
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Submitted on : Tuesday, April 28, 2020 - 2:27:16 PM
Last modification on : Monday, October 19, 2020 - 11:03:57 AM

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Cédric Baudet. L'évaluation de l'efficacité des systèmes d'information : des situations normales aux situations extrêmes. Gestion et management. Université Jean Moulin - Lyon 3, 2019. Français. ⟨tel-02557086⟩

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