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L'INFLUENCE DE LA PARTICIPATION DES UTILISATEURS SUR LE SUCCÈS DES SYSTÈMES D'INFORMATION

Abstract : How do the various dimensions of the user’s participation influence success when implementing information systems (IS)? They influence success in many different ways according the IS’s type. Activities such as test made by users positively impact success. Our research shows singular results: a user representative is not necessary or the par-ticipation of users during the requirement analysis is counterproductive in the ERP im-plementation. However, those activities are frequently applied in enterprises. IS success is important for both researchers and practitioners. Unfortunately, the notion of participation is poorly defined. That is why most of the academic researches refute its influence on the success of IS. Our results show that the participation could be better defined and that it influences IS in many different ways according their typology. After a qualitative analysis and in particular a coding process of the literature and of our field of research (interviews), we propose an empirical conceptual model and a definition of participation in IS. Five dimensions make up the participation in IS: actors, temporal aspects, spatial aspects, activities and behaviors. After gathering data through a Web survey, we validate quantitatively the DeLone’s and McLean’s success model contextualized on the users’s participation using PLS. Then, we clarify how participa-tion’s dimensions, properties and positions influence the dimensions of DeLone and McLean success model. We highlight the most singular elements. Then, we propose a selection assistance matrix. Addressed to practitioners, this one exposes the best prac-tices to select the correct participation strategies. Finally, we sum up our contributions, we mention the limit of our research and propose future research directions.
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Submitted on : Sunday, July 12, 2015 - 5:27:45 PM
Last modification on : Wednesday, July 15, 2015 - 3:51:26 PM
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Cédric Baudet. L'INFLUENCE DE LA PARTICIPATION DES UTILISATEURS SUR LE SUCCÈS DES SYSTÈMES D'INFORMATION. Gestion et management. Business Science Institute; Université Lyon III, Institut d'Administration des Entreprises, 2015. Français. ⟨tel-01175750⟩

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