Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives

Benoît Desmarchelier (1) , Faridah Djellal (1) , Faïz Gallouj (1)

1 CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019

“Service Studies” and public management are two fields of research that have developed separately, although they share a common target (ser-vices delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public admin-istration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).

Domaines: Economies et finances; Gestion et management

Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj. Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives. XXIXth International RESER Conference, “Services and the future of the workforce”, Sep 2019, Ceuta, Spain. ⟨halshs-03177989⟩