Conflict De-Escalation: Workplace Training

Richard Skiba (1)

1 LRES Training Management

This paper considers the use of de-escalation techniques to manage aggressive behaviours such as challenging behaviours, behaviours of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques , and self-care.

Mots clés: Workplace Violence; De-Escalation; Conflict; Training; Managing Aggression

Domaines: Sciences de l'Homme et Société; Education; Sociologie

Richard Skiba. Conflict De-Escalation: Workplace Training. Open Journal of Social Sciences, 2020, 08 (07), pp.153-162. ⟨10.4236/jss.2020.87013⟩. ⟨halshs-02899574⟩