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Conflict De-Escalation: Workplace Training

Abstract : This paper considers the use of de-escalation techniques to manage aggressive behaviours such as challenging behaviours, behaviours of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques , and self-care.
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Contributor : Richard Skiba <>
Submitted on : Wednesday, July 15, 2020 - 12:09:10 PM
Last modification on : Monday, March 29, 2021 - 2:38:05 PM
Long-term archiving on: : Tuesday, December 1, 2020 - 6:08:18 PM


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Richard Skiba. Conflict De-Escalation: Workplace Training. Open Journal of Social Sciences, Irvine, CA : Scientific Research Publishing, Inc, 2020, 08 (07), pp.153-162. ⟨10.4236/jss.2020.87013⟩. ⟨halshs-02899574⟩



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