. Néanmoins, un point central de nos investigations est l'exploration

D. Seddon, Pinsonneault (Pinsonneault & Heppel, 1997-8) avait déjà pu montrer dans le cas des collecticiels que la connaissance des autres avait une influence sur le succès des SI. Outre ce rôle de la connaissance des autres sur le succès du SI, Seddon, 1997) avait suggéré que les expériences personnelles avaient une conséquence sur le succès des SI

G. Adomavicius and A. Tuzhilin, Toward the next generation of recommender systems: a survey of the state-of-the-art and possible extensions, IEEE Transactions on Knowledge and Data Engineering, vol.17, issue.6, pp.734-749, 2005.

M. Alavi and D. E. Leidner, Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues, MIS Quarterly, vol.25, issue.1, pp.107-136, 2001.

C. Allison, S. A. Cerri, P. Ritrovato, and M. Gaeta, Services, Semantics and Standards: Elements of a Learning Grid Infrastructure, vol.19, pp.861-879, 2005.
URL : https://hal.archives-ouvertes.fr/lirmm-00105304

H. Almutairi and G. H. Subramanian, AN EMPIRICAL APPLICATION OF THE DELONE AND MCLEAN MODEL IN THE KUWAITI PRIVATE SECTOR, Journal of Computer Information Systems, vol.45, issue.3, pp.113-122, 2005.

S. Alter, A general, yet useful theory of information systems, Communications of the Association for Information systems, vol.1, issue.13, p.71, 1999.

A. Bajaj and S. R. Nidumolu, A feedback model to understand information system usage, Information & management, vol.33, pp.213-224, 1998.

J. A. Baum and P. Ingram, Survival-enhancing learning in the Manhattan hotel industry, 1898-1980, Management Science, vol.44, pp.996-1016, 1998.

C. Belmondo, Les phases de création des connaissances dans une cellule de veille. Comparaison de deux processus Systèmes d'information et management, vol.8, 2003.

I. Benbasat, D. K. Goldstein, and M. Mead, The Case Research Strategy in Studies of Information Systems, MIS Quarterly, vol.11, issue.3, pp.369-386, 1987.

B. Berelson, Content analysis for the social sciences and humanities, 1952.

E. W. Bernroider, IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success, Information & Management, vol.45, issue.5, pp.257-269, 2008.

A. Bhattacherjee and G. Premkumar, Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test, MIS Quarterly, vol.28, issue.2, pp.229-254, 2004.

P. W. Bots and H. De-bruiin, Effective Knowledge Management in Professional Organizations: Going by the rules, Hawaii International Conference on System Sciences, 2002.

M. Boudreau, D. Gefen, and D. W. Straub, Validation in Information Systems Research: A State-ofthe-Art Assessment, Management Information System Quarterly, vol.25, issue.1, pp.1-16, 2001.

A. Bounfour, Gestion de la connaissance et système d'incitation: entre théorie du "Hau" et théorie du "Ba". Système d'information et management, vol.5, pp.7-40, 2000.

A. Bounfour, Gestion de la connaissance et devenir(s) des organisations. Systèmes d'information et management, vol.8, 2003.

I. Bourdon and S. Hollet-haudebert, Pourquoi contribuer à des bases de connaissances ? Une exploration des facteurs explicatifs à la lumière du modèle UTAUT. Systèmes d'Information et Management, vol.14, pp.9-37, 2009.

R. O. Briggs, G. De-vreede, J. J. Nunamaker, and R. Sprague, Special Issue: Information Systems Success, Journal of Management Information Systems, vol.19, issue.4, pp.5-8, 2003.

J. S. Brown and P. Duguid, Organizational learning and communities of practice, Organization Science, vol.2, issue.1, 1991.

J. S. Brown and P. Duguid, Knowledge and organization: a social perspective, Organization Science, vol.12, issue.2, pp.198-214, 2001.

J. Bryman, Quantitative and qualitative research; further reflections on their integration, Mixing methods: qualitative and quantitative research, 1992.

B. M. Byrne, Structural Equation Modeling with AMOS, 2001.

C. W. Choo, The knowing organization, 1998.

, The Cranfield information Strategy Knowledge Survey: Europe's State of the Art in Knowledge Management, 1998.

L. J. Cronbach, Coefficient alpha and the internal structure of tests, Psychometrica, vol.16, issue.3, pp.297-334, 1951.

R. Cross and L. Baird, Technology is not enough: improving performance by building organizational memory, 2000.

M. Daassi and M. Favier, Le nouveau défi des équipes virtuelles : construire et maintenir une connaissance mutuelle, Systèmes d'Information et Management, vol.12, issue.3, pp.3-31, 2007.

P. Darke, G. Shanks, and M. Broadbent, Successfully completing case study research: combining rigor, relevance and pragmatism, Information Systems Journal, vol.8, issue.4, pp.273-289, 1998.

E. D. Darr, . Argote, and D. Epple, The acquisition, transfer, and depreciation of knowledge in service organizations: productivity in franchises, Management Science, issue.11, p.41, 1995.

T. H. Davenport, Ten principles of knowledge management and four case studies. Knowledge and Process management, vol.4, 1997.

F. Davis, R. P. Bagozzi, and P. R. Warshaw, User Acceptance of Computer Technology: A Comparison of Two Theoretical Models, Management science, vol.35, issue.8, pp.982-1003, 1989.

F. D. Davis, Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, vol.13, issue.3, pp.319-340, 1989.

W. H. Delone and E. R. Mclean, Information systems success: the quest for the dependant variable, Information Systems Research, vol.3, issue.1, pp.60-95, 1992.

W. H. Delone and E. R. Mclean, The DeLone and McLean Model of Information Systems Success: A Ten-Year Update, Journal of Management Information Systems, vol.19, issue.4, pp.9-30, 2003.

W. H. Delone and E. R. Mclean, Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model, International Journal of Electronic Commerce, vol.9, issue.1, pp.31-47, 2004.

C. E. Downing, System usage behavior as a proxy for user satisfaction: an empirical investigation, Information & Management, vol.35, issue.4, pp.203-216, 1999.

L. Dube and G. Pare, Rigor in Information Systems Positivist Case Research: Current Practices, Management Information Systems Quarterly, vol.26, issue.4, pp.597-635, 2003.

W. C. Emory, Business Research Methods. Irwin, 1980.

D. Epple, L. Argote, and K. Murphy, An empirical investigation of the micro structure of knowledge acquisition and transfer through learning by doing, Operations Research, vol.44, pp.77-86, 1996.

Y. Évrard, B. Pras, and É. Roux, Market : études et recherches en marketing, 2003.

B. Fallery and C. Marti, Le storytelling : un outil de gestion des connaissances, Systèmes d'Information et Management, issue.4, p.11, 2007.
URL : https://hal.archives-ouvertes.fr/hal-00773697

P. N. Finlay and M. Forghani, A classification of success factors for decision support system, Journal of Strategic Information System, vol.7, pp.53-70, 1998.

F. Folkens and M. Spiliopoulou, Towards an evaluation framework for knowledge management systems, International Conference on Practical Aspects of Knowledge Management, pp.2-3, 2004.

C. S. Galbraith, Transferring Core Manufacturing Technologies in High-Technology Firms, California Management Review, vol.32, issue.4, pp.56-70, 1990.

E. J. Garrity, B. Glssberg, J. K. Yong, G. L. Sanders, and K. S. Seung, An experimental investigation of Web-based information systems success in the context of electronic commerce, Decision Support Systems, vol.39, issue.3, pp.485-503, 2005.

D. Gefen, Assessing unidimensionality through LISREL: An Explanation and Example, Communications of the AIS, vol.12, issue.2, pp.1-26, 2003.

D. Gefen, D. Straub, and M. Boudreau, Structural Equation Modeling and Regression: Guidelines for Research Practice, Communications of AIS, vol.4, issue.7, pp.1-80, 2000.

M. Gelderman, Factors affecting the success of management support systems: Analysis and metaanalysis, IS/MAS forum of the Annual Conference of the American Accounting Association, 1995.

M. Gelderman, The relation between user satisfaction, usage of information systems, and performance. Information & management, vol.34, pp.11-18, 1998.

R. M. Grant, Toward a knowledge-based theory of the firm, Méthodes des sciences sociales, 1996.

P. H. Gray and D. B. Meister, Knowledge sourcing methods, Information & Management, vol.43, issue.2, pp.142-156, 2006.

T. Guimaraes and M. Igbaria, Client/server system success: Exploring the human side, Decision Sciences, vol.28, issue.4, pp.851-876, 1997.

A. K. Gupta and V. Govindarajan, Knowledge management's social dimensions: lessons from Nucro Stell, Sloan Management Review, vol.42, issue.1, pp.71-80, 2000.

T. Haldin-herrgard, Mapping Tacit Knowledge with "Epitomes". Systèmes d'information et management, vol.8, 2003.

M. Hertzum and A. M. Pejtersen, The information-seeking practices of engineers: searching for documents as well as for people. Information processing and Management, vol.36, pp.761-778, 2000.

G. Hofstede, B. Neuijen, D. D. Ohayv, and G. Sanders, Measuring Organizational Cultures: A qualitative and Quantitative Study across Twenty Cases, Administrative Science Quarterly, vol.35, issue.2, pp.286-316, 1990.

G. P. Huber, Transfer of knowledge in knowledge management systems: Unexplored issues and suggested studies, European Journal of Information Systems, vol.10, issue.2, p.72, 2001.

I. Igalens and P. Roussel, Méthodes de recherche en gestion des ressources humaines, Annual Hawaii International Conference on System Sciences, 1998.

M. E. Jennex and L. Olfman, A Knowledge Management Success Model: An Extension of DeLone and McLean's IS Success Model, 2003.

C. Jonquet and S. A. Cerri, The STROBE Model: Dynamic Service Generation on the Grid, Applied Artificial Intelligence Journal, vol.19, issue.9, pp.967-1013, 2005.
URL : https://hal.archives-ouvertes.fr/lirmm-00105302

A. Kankanhalli and B. C. Tan, A Review of Metrics for Knowledge Management Systems and Knowledge Management Initiatives, Hawaii International Conference on System Sciences, 2004.

W. J. Kettinger and C. C. Lee, Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality, MIS Quarterly, issue.4, p.29, 2005.

D. Ko, L. J. Kirsch, and W. R. King, Antecedents of knowledge transfer from consultants to clients in enterprise System implementations, Management Information Systems Quarterly, vol.29, issue.1, pp.59-85, 2005.

G. Koeglreiter, R. Smith, and L. Torlina, The Role of Informal Groups in Organisational Knowledge Work: Understanding an Emerging Community of Practice, International Journal of Knowledge Management, vol.2, issue.1, pp.6-23, 2006.

A. Lancini, Identification des facteurs favorisant le succès d'adoption des SGC : étude de cas d'une mutuelle d'assurances. Systèmes d'information et management, vol.8, 2003.

L. , P. Roos, P. Sardas, and J. , Les théories des Communautés de Pratique à l'épreuve : conditions d'émergence et organisation des communautés. Systèmes d'information et management, vol.9, 2004.

R. C. Levin, A. K. Klevorick, R. R. Nelson, and S. G. Winter, Appropriating the returns from industrial research and development, Brookings papers on Economics Activity, pp.783-820, 1987.

A. Lewins and S. Christina, Choosing a CAQDAS package, 2005.

S. Lichtenstein and A. Hunter, Toward a Receiver-Based Theory of Knowledge Sharing, International Journal of Knowledge Management, vol.2, issue.1, pp.24-40, 2006.

L. Lin, X. Geng, and A. B. Whinston, A Sender-Receiver Framework for Knowledge Transfer, MIS quarterly, issue.2, p.29, 2005.

G. Linden, B. Smith, and J. York, Amazon.com recommendations: item-to-item collaborative filtering, IEEE Internet Computing, vol.7, issue.1, pp.76-80, 2003.

K. Lindsey, Measuring Knowledge Management Effectiveness: A Task-Contingent Organizational Capabilities Perspective, Americas Conference on Information Systems, pp.2085-2090, 2002.

F. Linton and H. Schaefer, Recommender Systems for Learning: Building User and Expert Models through Long-Term Observation of Application Use, User Modeling and User-Adapted Interaction, vol.10, issue.2-3, pp.181-208, 2000.

S. C. Liu, L. Olfman, and T. Ryan, Knowledge Management System Success: Empirical Assessment of a Theoretical Model, International Journal of Knowledge Management, vol.1, issue.2, pp.68-87, 2005.

R. Maier, Knowledge management systems, 2002.

R. Maier, T. Hadrich, and R. Peinl, Enterprise Knowledge Infrastructures, 2005.

M. L. Markus, Toward a theory of knowledge reuse: types of knowledge reuse situations and factors in reuse success, Journal of Management Information Systems, vol.18, issue.1, pp.57-93, 2001.

A. P. Massey, M. M. Montoya-weiss, and T. M. Driscoll, Knowledge Management in Pursuit of Performance: Insights from Nortel Networks, MIS Quarterly, vol.26, issue.3, pp.269-289, 2002.

D. W. Mcdonald, Recommending collaboration with social networks: a comparative evaluation, Paper presented at the Conference on Human Factors in Computing Systems, 2003.

D. W. Mcdonald and M. S. Ackerman, Expertise recommender: a flexible recommendation system and architecture. Paper presented at the Computer Supported Cooperative Work, 2000.

J. D. Mckeen, T. Guimaraes, and J. C. Wetherbe, The relationship between user participation and user satisfaction: an investigation of four contingency factors, MIS Quarterly, pp.427-451, 1994.

V. Michaux and F. Rowe, Complémentarité entre système d'information informatisé, communauté de pratiques et vigilance dans la haute fiabilité : le cas d'une compagnie d'assistance. Systèmes d'information et management, vol.9, 2004.

M. B. Miles and A. M. Huberman, Qualitative data analysis, 1994.

R. Mirani and A. L. Lederer, An Instrument for Assessing the Organizational Benefits of IS Projects, Decision Sciences, vol.29, issue.4, pp.803-838, 1998.

M. D. Myers, Qualitative Research in Information Systems, 2006.

M. Quarterly and . Available, , 2006.

T. Nabeth, A. A. Angehrn, and C. Roda, Enhancing Knowledge Management Systems with Cognitive Agents. Systèmes d'information et management, vol.8, 2003.

D. Nevo and Y. E. Chan, A Delphi study of knowledge management systems: Scope and requirements, Information & Management, vol.44, issue.6, pp.583-597, 2007.

I. Nonaka, A dynamic theory of organizational knowledge creation, Organization Science, vol.5, issue.1, 1994.

I. Nonaka and H. Takeuchi, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, 1995.

J. C. Nunnally, Psychometric theory, 1978.

C. O'dell and C. J. Grayson, If only we knew what we know: identification and transfer of internal best practices, California Management Review, vol.40, issue.3, pp.154-174, 1998.

A. Parasuraman, V. A. Zeithaml, and L. L. Berry, SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, vol.64, issue.1, pp.12-40, 1988.

P. A. Pavlou and A. Dimoka, The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation, Information Systems Research, vol.17, issue.4, pp.392-414, 2006.

A. Pinsonneault and N. Heppel, Anonymity in Group Support Systems Research: A New Conceptualization, Measure, and Contingency Framework, Journal of Management Information Systems, vol.14, issue.3, pp.89-108

L. F. Pitt, R. T. Watson, and C. B. Kavan, Service quality: a measure of information systems effectiveness, MIS Quarterly, vol.19, issue.2, pp.173-188, 1995.

A. Rai, S. S. Lang, and R. B. Welker, Assessing the validity of IS success models: an empirical test and theoretical analysis, Information systems research, vol.13, issue.1, pp.50-59, 2002.

P. Resnick and H. R. Varian, Recommender systems, Communications of the ACM, vol.40, issue.3, 1997.

J. L. Roldán and A. Leal, A validation test of an adaptation of the DeLone and McLean's model in the Spanish EIS field, Critical reflections on information systems. A systemic approach, pp.66-84, 2003.

V. Sambamurthy and M. Subramani, Special issues on Information Technologies and knowledge management, Management Information Systems Quarterly, vol.29, issue.1, pp.1-7, 2005.

U. Schultze and D. E. Leidner, Studying knowledge management in information systems research: discourses and theoretical assumptions, Management Information Systems Quarterly, vol.26, issue.3, pp.213-243, 2002.

P. B. Seddon, A respecification and extension of the DeLone and McLean model of IS success, Information Systems Research, vol.8, issue.3, pp.240-253, 1997.

P. B. Seddon and M. Kiew, A Partial Test and Development of the DeLone and McLean Model of IS Success, at the International Conference on Information Systems, 1994.

P. B. Seddon, D. S. Staples, R. Patnayakuni, and M. Bowtell, Dimensions of information systems success, Communications of the AIS, vol.2, issue.20, 1999.

D. Silverman, Interpreting qualitative data, 1993.

D. Silverman, Qualitative research, 1997.

H. A. Smith and J. D. Mckeen, Developments in practice IX: the evolution of the KM function, Communications of the Association for Information systems, vol.12, pp.69-79, 2003.

S. and E. , Les communautés de pratique au coeur de l'organisation réelle des entreprises. Systèmes d'information et management, vol.9, 2004.

R. A. Spreng and R. D. Mackoy, An Empirical Examination of a Model of Perceived Service Quality and Satisfaction, Journal of Retailing, vol.72, issue.2, pp.201-215, 1996.

D. W. Straub, Validating instruments in MIS Research, MIS Quarterly, vol.13, issue.2, pp.147-169, 1989.

D. W. Straub, M. Boudreau, and D. Gefen, Validation Guidelines for IS Positivist Research, Communications of the AIS, vol.13, issue.24, p.50, 2004.

S. W. Sussman and W. S. Siegal, Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption, Information systems research, vol.14, issue.1, pp.47-65, 2003.

D. C. Sutton, What is knowledge and can it be managed?, European Journal of Information Systems, vol.10, issue.2, p.80, 2001.

D. Vance, Information, knowlegde and wisdom : the epistec hierarcy and computer-based information systems, 1997.

I. Vessey, V. Ramesh, and R. Glass, Research in Information Systems: An Empirical Study of Diversity in the Discipline and its, Journal. Journal of Management Information Systems, vol.19, issue.2, pp.129-174, 2002.

L. Vignollet, M. Plu, J. Marty, and L. Agosto, Regulation mechanisms in an open social media using a contact recommender system, 2005.

C. Vitari, J. Moro, A. Ravarini, and I. Bourdon, Improving KMS Acceptance: The Role Of Organizational And Individuals' Influence, International Journal Knowledge Management, vol.3, issue.2, 2006.

M. Wade and J. Hulland, Review: The resource-based view and information systems research: review, extention, and suggestions for future research, MIS Quarterly, vol.28, issue.1, pp.107-142, 2004.

T. Wilson, Information-seeking behavior: designing information systems to meet our client's needs. Paper presented at the ACURIL Conference, 1995.

M. Wood, J. Daly, J. Miller, and M. Roper, Multi-method research: An empirical investigation of objectoriented technology, Journal of Systems and Software, vol.48, pp.13-26, 1999.

J. Wu and Y. Wang, Measuring KMS success: A respecification of the DeLone and McLean's model. Information & Management, vol.43, pp.728-739, 2006.

D. Yimam-seid and A. Kobsa, DEMOIR: A hybrid architecture for expertise modeling and recommender systems. Paper presented at the International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 2000.

D. Yimam-seid and A. Kobsa, Expert Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach, Journal of Organizational Computing and Electronic Commerce, vol.13, issue.1, pp.1-24, 2003.

R. K. Yin, Case study research: design and methods, 2002.

Y. Yoon and T. Guimaraes, Assessing expert systems impact on users' jobs, Journal of Management Information Systems, vol.12, issue.1, pp.225-249, 1995.

T. Yukawa and K. Kasahara, An Expert Recommendation System using Concept-based Relevance Discernment, International Conference on Tools with Artificial Intelligence, pp.257-264, 2001.

T. Dallas,

M. Zviran and Z. Erlich, Measuring IS user satisfaction: review and implications, Communications of the AIS, vol.12, pp.81-105, 2003.