N. Beck and D. Rygl, Categorization of multiple channel retailing in Multi-, Cross-, and Omni-channel for retailers and retailing, Journal of Retailing and Consumer Services, vol.27, pp.170-178, 2015.

S. Cadenat, A. Bonnemaison, F. Benoît-moreau, and V. Renaudin, Regards sur la co-production du client : comment les entreprises nous font-elles participer ?, Décisions Marketing, vol.70, pp.9-24, 2013.
URL : https://hal.archives-ouvertes.fr/hal-01516585

L. Cao and L. Li, The impact of cross-channel integration on retailers' sales growth, Journal of Retailing, vol.91, issue.2, pp.198-216, 2015.
URL : https://hal.archives-ouvertes.fr/hal-02009466

W. W. Chin, Issue and opinion on structural equation, MIS Quarterly, pp.7-16, 1998.

G. A. Churchill, A paradigm for developing better measures of marketing constructs, Journal of Marketing Research, vol.16, pp.64-73, 1979.

G. Churchill and D. Iacobucci, Marketing Research: Methodological foundations, 2005.

E. Colla and P. Lapoule, Le drive : vecteur de cannibalisation ou de complémentarité ? Le cas de la grande distribution alimentaire, vol.252, pp.55-70, 2015.

E. Colla and P. Lapoule, E-commerce: exploring the critical success factors, International Journal of Retail and Distribution Management, vol.40, issue.11, pp.842-864, 2012.

E. Colla and P. Lapoule, Les facteurs-clés du succès des cybermarchés : les enseignements du cas Tesco, Décision Marketing, vol.61, pp.35-45, 2011.

M. Dupuis, L. Jean, and D. , Marketing expérientiel et performances des enseignes de distribution, vol.198, pp.89-106, 2004.

B. Durand and J. Gonzales-féliu, Urban logistics and e-grocery: have proximity delivery services a positive impact on shopping trips?, Procedia-Social and behavioral Sciences, vol.39, pp.510-520, 2012.
URL : https://hal.archives-ouvertes.fr/hal-01804982

B. Durand, J. Gonzales-féliu, and F. Henriot, La logistique urbaine, facteur clé de développement du B to C, Logistique et Management, vol.18, issue.2, pp.7-19, 2010.

B. Durand, Mutations logistiques de la cyber-épicerie française : quand les groupements d'associés défient la distribution intégrée, Logistique et Management, vol.17, issue.2, pp.51-64, 2009.

M. Filser, Le marketing de la production d'expérience : statut théorique et implications managériales, Décisions Marketing, vol.28, pp.13-22, 2002.

C. Fornell and F. L. Bookstein, Two structural equation models: LISREL and PLS applied to consumer exit-voice theory, Journal of Marketing Research, vol.19, pp.440-452, 1982.

C. Fornell and D. F. Larcker, Structural equation models with unobservable variables and measurement error, Journal of Marketing Research, vol.18, pp.39-50, 1981.

J. Frisou, Confiance interpersonnelle et engagement : une réorientation béhavioriste, Recherche et Applications en Marketing, vol.15, issue.1, pp.63-80, 2000.

J. Gadrey, . Paris, F. Goethals, A. Leclercq-vandelannoitte, and Y. Tütüncü, French consumers' perceptions of the unattended delivery model for e-grocery retailing, Journal of Retailing and Consumer Services, vol.19, issue.1, pp.113-146, 2012.

P. Gurviez and M. Korchia, Proposition d'une échelle de mesure multidimensionnelle de la confiance dans la marque, Recherche et Applications en Marketing, vol.17, issue.3, pp.41-59, 2002.

M. Heitz, J. Douard, and G. Cliquet, Grande distribution alimentaire et «drive» : une solution à la mobilité des consommateurs ?, Colloque Etienne Thil, 2011.

J. Douard, M. Heitz, and G. Cliquet, Retail attraction revisited: from gravitation to purchases flows, Recherche et Applications en Marketing, vol.30, issue.1, pp.118-137, 2015.

D. Herhausen, J. Binder, M. Schoegel, and A. Herrmann, Integrating bricks with clicks: retailer-level and channel-level outcomes of online-offline channel integration, Journal of Retailing, vol.91, issue.2, pp.309-325, 2015.

M. B. Holbrook and E. C. Hirschman, The experiential aspects of consumption: Consumer fantasies, feelings, and fun, Journal of Consumer Research, vol.9, pp.132-140, 1982.

A. Hübner, H. Kühn, and J. Wollenburg, Last mile fulfilment and distribution in omni-channel grocery retailing: A strategic planning framework?, International Journal of Retail and Distribution Management, vol.44, issue.3, pp.228-247, 2016.

E. Huré, T. Vo, G. Cliquet, and B. Durand, E-supply chain et productivité : le cas de la distribution alimentaire, Revue Française de Gestion Industrielle, vol.32, issue.1, pp.27-45, 2013.

E. Huré and G. Cliquet, From a multi-to a cross-channel shopping experience in grocery retail environment, EIRASS Conference, 2011.

K. Kalyanam and A. A. Tsay, Free riding and conflict in hybrid shopping environments: Implications for retailers, manufacturers, and regulators, The Antitrust Bulletin, vol.58, issue.1, pp.19-68, 2013.
DOI : 10.1177/0003603x1305800102

K. L. Keller, Conceptualizing, measuring, and managing customer-based brand equity, Journal of Marketing, vol.57, issue.1, pp.1-22, 1993.
DOI : 10.2307/1252054

M. Li, T. Y. Choi, and E. Rabinovich, Self-service operations at retail stores: the role of inter-consumer interactions, vol.22, pp.888-914, 2013.

S. H. Liao, Y. J. Chen, and Y. T. Lin, Mining customer knowledge to implement online shopping and home delivery for hypermarkets, Expert Systems with Application, vol.38, issue.4, pp.3982-3991, 2010.
DOI : 10.1016/j.eswa.2010.09.059

G. Marouseau, Le click and Collect : la logistique participative du client dans les Drive, Logistique et Management, vol.21, issue.3, pp.31-39, 2013.
DOI : 10.1080/12507970.2013.11517023

C. Mathwick, N. Malhotra, and E. Rigdon, Experiential Value: Conceptualization, Measurement and Application in the Catalog and Internet Shopping Environment, Journal of Retailing, vol.77, issue.1, pp.39-56, 2001.
DOI : 10.1016/s0022-4359(00)00045-2

C. Mathwick, N. Malhotra, and E. Rigdon, The Effect of Dynamic Retail Experiences on Experiential Perceptions of Value: An Internet and Catalog Comparison, Journal of Retailing, vol.78, issue.1, pp.51-61, 2002.

O. Mevel and T. Morvan, Drive, entropie et logistique urbaine : qu'attendre de la nouvelle relation de service initiée par les GMS avec les consommateurs ?, Logistique et Management, vol.23, issue.2, pp.21-30, 2015.
DOI : 10.1080/12507970.2015.11673821

M. M. Montoya-weiss, G. B. Voss, and D. Grewal, Determinants of online channel use and overall satisfaction with a relational, multichannel service provider, Journal of the Academy of Marketing Science, vol.31, issue.4, pp.448-458, 2003.

C. Müller-lankenau, K. Wehmeyer, and S. Klein, Multi-channel strategies: capturing and exploring diversity in the European retail grocery industry, International Journal of Electronic Commerce, vol.10, issue.2, pp.85-122

L. Oh and H. Teo, Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System, International Journal of Electronic Commerce, vol.14, 2010.
DOI : 10.2753/jec1086-4415140303

A. Payne and P. Frow, The role of multichannel integration customer relationship management, Industrial Marketing Management, vol.33, pp.527-538, 2004.
DOI : 10.1016/j.indmarman.2004.02.002

K. Picot-coupey, E. Huré, G. Cliquet, and C. Petr, Grocery shopping and the Internet: exploring French consumers' perceptions of the hypermarket and cybermarket formats, The International Review of Retail, Distribution and Consumer Research, vol.19, issue.4, pp.437-455, 2009.
URL : https://hal.archives-ouvertes.fr/halshs-00479109

K. Picot-coupey, E. Huré, and L. Piveteau, Channel design to enrich customer's shopping experiences, International Journal of Retail and Distribution Management, vol.44, issue.3, pp.336-338, 2016.

L. Plé, C. Caceres, and R. , Not always co-creation: introducing interactional co-destruction of value in service-dominant logic, Journal of Services Marketing, issue.6, pp.430-437, 2010.

M. Punakivi, H. Yrjölä, and J. Holmström, Solving the last mille issue: reception box and delivery box, International Journal of Physical distribution and Logistics Management, vol.31, issue.6, pp.427-439, 2001.

D. Rigby, The future of shopping: Successful companies will engage customers through "omnichannel" retailing, Harvard Business Review, vol.89, issue.12, pp.64-76, 2011.

A. M. Seck, F. Fulconis, and G. Paché, Quels bénéfices peut retirer l'entreprise d'un management multicanal intégratif ?, La Revue des Sciences de Gestion, pp.55-64, 2014.

L. Sirieix and P. Dubois, Vers un modèle qualité-satisfaction intégrant la confiance ?, Recherche et Applications en Marketing, vol.14, issue.3, pp.1-22, 1999.

C. Teller, H. Hotzab, and G. D. , The relevance of shopper logistics for consumers of store-based retail formats, Journal of Retailing and Consume Services, vol.19, pp.59-66, 2011.

M. Tenenhaus, V. E. Vinzi, Y. Chatelin, and C. Lauro, PLS Path modelling, Computational Statistics and Data Analysis, vol.48, pp.159-205, 2005.
URL : https://hal.archives-ouvertes.fr/hal-00441032

R. Vanheems, Distribution multicanal pourquoi les clients mixtes doivent faire l'objet d'une attention particulière?, Décisions Marketing, vol.55, pp.41-52, 2009.

S. L. Vargo and R. Lusch, Service-dominant logic: continuing the evolution, Journal of the Academy of Marketing Science, vol.36, issue.1, pp.1-10, 2008.

R. Venkatesan, V. Kumar, and N. Ravishanker, Multichannel shopping: causes and consequences, Journal of Marketing, vol.71, pp.114-132, 2007.

P. C. Verhoef, S. A. Neslin, and B. Vroomen, Multichannel customer management: understanding the research-shopper phenomenon, International Journal of Research in Marketing, vol.24, issue.2, pp.129-148, 2007.

E. Vernette and E. Tissier-desbordes, La participation du client: co-production, cocréation, nouvel Eldorado pour le marketing?, Décisions Marketing, vol.65, pp.5-8, 2012.

D. Vyt, M. Jara, and G. Cliquet, Grocery Pickup Creation of value: customers' benefits vs. spatial dimension, Journal of Retailing and Consumer Services, vol.39, pp.145-153, 2017.
URL : https://hal.archives-ouvertes.fr/halshs-02024284

D. Vyt, M. Jara, O. Mevel, T. Morvan, and N. Morvan, Des distributeurs toujours plus proches des consommateurs: le cas du drive alimentaire, Revue Management & Avenir, vol.93, pp.141-160, 2017.

M. Wetzels, G. Odekerken-schröder, and C. Van-oppen, Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration, MIS Quaterly, vol.33, issue.1, pp.177-195, 2009.

H. Wold, Soft Modeling: The Basic Design and Some Extensions, System under indirect observation, pp.1-54, 1982.