Accounting for activity development through perspectives in an inbound call centre

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Journal articles
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https://halshs.archives-ouvertes.fr/halshs-01740810
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Submitted on : Thursday, March 22, 2018 - 1:52:58 PM
Last modification on : Wednesday, January 15, 2020 - 12:08:07 AM

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Maria Ianeva, Jacqueline Vacherand-Revel, Christian Licoppe. Accounting for activity development through perspectives in an inbound call centre. Journal of Workplace Learning, Emerald, 2017, 29 (6), pp.428 - 446. ⟨10.1108/JWL-08-2016-0077⟩. ⟨halshs-01740810⟩

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