From problem-solving to value-care: The business logic of on-line support forums

Abstract : This paper explores the way pioneering WebAbased enterprises manage the emergence of new value, by studying the phenomenon of external developers support. Value care emerges thus as an original business module, enabling the management of both immanent and potential value for the enterprise.
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Conference papers
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https://halshs.archives-ouvertes.fr/halshs-01498709
Contributor : Paris Chrysos <>
Submitted on : Thursday, March 30, 2017 - 2:57:57 PM
Last modification on : Thursday, November 30, 2017 - 1:20:29 AM

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  • HAL Id : halshs-01498709, version 1

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Paris Chrysos. From problem-solving to value-care: The business logic of on-line support forums. 13th Open and User Innovation Society Meeting, Jul 2015, Lisbon, Portugal. ⟨halshs-01498709⟩

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