Patterns of industrial innovation, Technology Review, vol.80, pp.41-47, 1978. ,
Technology adoption and innovation in public services the case of e-government in Italy, Information Economics and Policy, vol.22, issue.3, pp.257-275, 2010. ,
DOI : 10.1016/j.infoecopol.2009.12.007
Innovation on demand: can public procurement drive market success of innovation? Research Policy, pp.1235-1247, 2009. ,
Fracture numérique, le chaînon manquant: les services d'eadministration locale dans les communes françaises, Les Cahiers du numérique, pp.119-146, 2009. ,
DOI : 10.3166/lcn.5.1.119-146
The Skill Content of Recent Technological Change: An Empirical Exploration, The Quarterly Journal of Economics, vol.118, issue.4, pp.1279-333, 2003. ,
DOI : 10.1162/003355303322552801
Existe-t-il une fracture numérique dans l'usage de l'administration en ligne? Revue économique, pp.215-235, 2011. ,
DOI : 10.3917/reco.622.0215
Eléments pour une théorie de l'intégration biens/services, Économies et Sociétés, série EGS, n°1, pp.197-220, 1999. ,
Towards a theory of innovation in services, Research Policy, vol.15, issue.4, pp.161-173, 1986. ,
DOI : 10.1016/0048-7333(86)90012-0
Interactive innovation in financial and business services: The vanguard of the service revolution, Research Policy, vol.19, issue.3, pp.215-237, 1990. ,
DOI : 10.1016/0048-7333(90)90037-7
Vers une conceptualisation de l'innovation dans le secteur public, Economies et Sociétés, série EGS, pp.579-614, 2009. ,
Public Innovation and Communication technology: relevant backgrounds and concepts, pp.3-21, 2006. ,
Public value: theory and practice, 2011. ,
DOI : 10.1007/978-0-230-36431-8
Building bridges for innovation: the role of consultants in technology transfer, Research Policy, vol.24, issue.1, pp.97-114, 1995. ,
DOI : 10.1016/0048-7333(93)00751-E
The new knowledge infrastructure, SI4S project, 1997. ,
Public Management Innovation: Toward a Global Perspective, The American Review of Public Administration, vol.31, issue.1, pp.5-21, 2001. ,
DOI : 10.1177/02750740122064802
Les NTIC et l'innovation dans la production de biens et services: des frontières qui se déplacent, 11th RESER international conference, 2001. ,
Réseaux technico-économiques et irréversibilité, Figures de l'irréversibilité en économie, pp.195-230, 1991. ,
Open Innovation: The New Imperative for Creating and Profiting from Technology, 2003. ,
Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era, 2011. ,
Innovation measurement and services: the new problematique Innovation systems in the service economy. Measurement and case study analysis, pp.85-103, 2000. ,
Business services in Germany: Bridges for innovation, The Service Industries Journal, pp.1-30, 2003. ,
The public sector as first user of innovations, Research Policy, vol.21, issue.3, pp.251-263, 1992. ,
DOI : 10.1016/0048-7333(92)90019-Z
Moving base into high-value integrated solutions: a value stream approach, Industrial and Corporate Change, vol.13, issue.5, pp.727-756, 2004. ,
DOI : 10.1093/icc/dth029
Success Factors in Developing New Business Services, European Journal of Marketing, vol.25, issue.2, pp.33-59, 1991. ,
DOI : 10.1108/03090569110138202
Innovation in services in networks of organisations and in the distribution of services, Research Policy, pp.1037-1051, 2006. ,
KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION, International Journal of Innovation Management, vol.04, issue.04, pp.491-528, 2000. ,
DOI : 10.1142/S136391960000024X
Incentives and organisations in the public sector: an interpretative review, Journal of Human Resources, vol.23, issue.4, pp.696-727, 2002. ,
Changement technique et conseil en technologie de l'information, L'Harmattan, 1995. ,
Revising the definition of research and development in the light of the specificities of services, Science and Public Policy, vol.30, issue.6, pp.415-430, 2003. ,
DOI : 10.3152/147154303781780227
URL : https://hal.archives-ouvertes.fr/halshs-00006723
Mapping innovation dynamics in hospitals, Research Policy, vol.34, issue.6, pp.817-835, 2005. ,
DOI : 10.1016/j.respol.2005.04.007
URL : https://hal.archives-ouvertes.fr/halshs-00284705
Innovation in hospitals: a survey of the literature, The European Journal of Health Economics, vol.34, issue.3, pp.3-181, 2007. ,
DOI : 10.1007/s10198-006-0016-3
A model for analysing the innovation dynamic in services: the case of 'assembled' services, International Journal of Services Technology and Management, vol.9, issue.3/4, pp.285-304, 2008. ,
DOI : 10.1504/IJSTM.2008.019702
URL : https://hal.archives-ouvertes.fr/halshs-01113871
Innovation in services: present findings, and future pathways, Journal of Service Management, vol.20, issue.2, pp.131-155, 2009. ,
DOI : 10.1108/09564230910952744
An historical comparison of technological change, the private and public sectors Ottawa: Statistics Canada (Science, Innovation and Electronic Information Division) Cat. No. 88F0006XIE200407, 1998. ,
Public procurement and innovation???Resurrecting the demand side, Research Policy, vol.36, issue.7, pp.949-963, 2007. ,
DOI : 10.1016/j.respol.2007.03.003
The competitiveness of business-related services and their contribution to the performance of European enterprises, Communication from the Commission to the Council and the European Parliament, European innovation scoreboard. European Commission Flash Eurobarometer n°305, p.747, 2003. ,
Sectoral Patterns Of Technological Change In Services, Economics of Innovation and New Technology, vol.20, issue.3, pp.183-221, 2000. ,
DOI : 10.1016/0048-7333(95)00878-0
Innovation, employment and skills in services: firm and sectoral evidence, Structural Change and Economic Dynamics, pp.449-474, 2003. ,
?Efficiency at different levels of aggregation: public vs. private sector firms?, Economic Letters, pp.17-176, 1999. ,
Capturing the benefits of open innovation in public innovation: a case study, International Journal of Services Technology and Management, vol.9, issue.3/4, pp.3-4, 2008. ,
DOI : 10.1504/IJSTM.2008.019705
Bricolage and invisible innovation in public service innovation, Journal of Innovation Economics, vol.5, issue.1, pp.5-67, 2010. ,
DOI : 10.3917/jie.005.0067
Le rôle stratégique des ?services autour des produits?", Revue française de gestion, mars-avril-mai, pp.98-107, 1997. ,
The provider-customer interface in business and professional services, The Service Industries Journal, pp.1-15, 1998. ,
Services: la productivité en question, Socio-économie des services, 1992. ,
Innovating in reverse: services and the reverse product cycle, European Journal of Innovation Management, vol.1, issue.3, pp.123-138, 1998. ,
DOI : 10.1108/14601069810230207
URL : https://hal.archives-ouvertes.fr/halshs-01114103
Innovation in the service economy: the new wealth of nations, 2002. ,
DOI : 10.4337/9781843765370
URL : https://hal.archives-ouvertes.fr/hal-01111977
Interactional innovation: a neoschumpeterian model, Innovation as strategic reflexivity, Routledge, pp.29-56, 2002. ,
URL : https://hal.archives-ouvertes.fr/halshs-00198413
Services innovation: assimilation, differentiation, inversion and integration, chapter 75 The Handbook of Technology Management, pp.989-1000, 2010. ,
DOI : 10.4337/9781784716196
The Handbook of Innovation and Services: a multidisciplinary perspective, 2010. ,
DOI : 10.4337/9781849803304
URL : https://hal.archives-ouvertes.fr/hal-01111763
Elaborating the characteristics-based approach to service innovation: making the service process visible, Journal of Innovation Economics, vol.8, issue.2, pp.8-33, 2011. ,
DOI : 10.3917/jie.008.0033
URL : https://hal.archives-ouvertes.fr/hal-01111798
Innovation in services, Research Policy, vol.26, issue.4, pp.537-556, 1997. ,
DOI : 10.4337/9781784716196
URL : https://hal.archives-ouvertes.fr/halshs-01133098
User innovation and the market, Science and Public Policy, vol.39, issue.1, pp.118-128, 2012. ,
DOI : 10.1093/scipol/scs005
Designing service systems by bridging the ???front stage??? and ???back stage???, Information Systems and e-Business Management, vol.50, issue.2, pp.407-427, 2009. ,
DOI : 10.1007/s10257-008-0106-0
Diffusion of innovations in health service organisations: A systematic literature review, 2005. ,
DOI : 10.1002/9780470987407
Corporate technological behaviour, cooperation and networks, 1989. ,
On the differences between public and private sector innovation, 2005. ,
Innovation in governance and public services: Past and present, Public Money and Management, pp.27-34, 2005. ,
ON GOODS AND SERVICES, Review of Income and Wealth, vol.23, issue.4, pp.315-338, 1977. ,
DOI : 10.1111/j.1475-4991.1977.tb00021.x
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies, Research Policy, vol.34, issue.4, pp.517-535, 2005. ,
DOI : 10.1016/j.respol.2005.03.002
Notes on the retail accordion, Journal of Retailing, vol.42, issue.2, pp.24-34, 1966. ,
?The Nature of Innovation in Services, OECD, Innovation and Productivity in Services, OECD Proceedings Industry, Services and Trade, 2001. ,
Innovation in Public Sector Organisations: A pilot survey for measuring innovation across the public sector, 2011. ,
Performance Assessment in the Public Sector, Efficiency in the public sector, pp.11-35, 2002. ,
DOI : 10.1007/978-1-4757-3592-5_2
Innovation in the Public sector. Summary and policy recommendations, 2005. ,
Public Service Innovation, Report from Research Republic LLP), 2007. ,
The Industrialisation of Service, Harvard Business Review, vol.54, issue.5, pp.63-74, 1976. ,
A Theory of Government Enterprise, Journal of Political Economy, vol.84, issue.5, pp.1061-1077, 1976. ,
DOI : 10.1086/260496
National systems of Innovation, 1992. ,
URL : https://hal.archives-ouvertes.fr/halshs-00483653
Significant trends and developments in the post war period Competitive distribution in a free high level economy and its implication for the university, 1958. ,
Public service innovation: what messages from the collision of innovation studies and services research?, Handbook of Innovation and Change in Public Sector Services (forthcoming), 2012. ,
DOI : 10.4337/9781849809757.00013
Knowledge-Intensive Business Services: Their Role as Users, Carriers and Sources of Innovation, 1994. ,
Be here now, info, vol.7, issue.2, pp.49-71, 2005. ,
DOI : 10.1108/14636690510587216
Research and development (R&D) beyond manufacturing: the strange case of services R&D, R&D Management, vol.33, issue.10, pp.249-268, 2007. ,
DOI : 10.1108/14636690510587216
Patterns of innovation in service industries, IBM Systems Journal, vol.47, issue.1, pp.115-128, 2008. ,
DOI : 10.1147/sj.471.0115
(eds) The Handbook of Service Science, pp.511-534, 2010. ,
Creating public value: strategic management in government, 1995. ,
Innovation in the Public Sector, 2003. ,
Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems, Research Policy, vol.30, issue.9, pp.1501-1516, 2001. ,
DOI : 10.1016/S0048-7333(01)00164-0
Exploring the financial consequences of the servitization of manufacturing, Operations Management Research, vol.10, issue.2, pp.103-118, 2008. ,
DOI : 10.1007/s12063-009-0015-5
AN INTEGRATED APPROACH TO POLICY TRANSER AND DIFFUSION, Review of Policy Research, vol.5, issue.2, pp.151-178, 2002. ,
DOI : 10.1111/j.1541-1338.2002.tb00269.x
Sectoral patterns of technical change: Towards a taxonomy and a theory, Research Policy, vol.13, issue.6, pp.343-374, 1984. ,
DOI : 10.1016/0048-7333(84)90018-0
The new public governance? Emerging perspectives on the theory and practise of public governance, 2010. ,
The Experience Economy, 1999. ,
The use of cognitive-behavioural therapy for counselling in schools, Clinical Counselling in Schools, pp.96-107, 2000. ,
The innovation deficit in public services: The curious problem of too much efficiency and not enough waste and failure, Innovation, vol.11, issue.1, 2009. ,
DOI : 10.5172/impp.453.11.1.34
Public enterprise economics Research and Development Needs of Business Related Service Firms (RENESER Project), Delft: Dialogic innovatie & interactie, Images, vol.12, issue.2, 1984. ,
America's Technology Dilemma: a Profile of the Information Economy, 1987. ,
American universities and technical advance in industry, Research Policy, vol.23, issue.3, pp.323-348, 1994. ,
DOI : 10.1016/0048-7333(94)90042-6
Which policy for innovation in services?, Science and Public Policy, vol.33, issue.10, pp.745-756, 2006. ,
DOI : 10.3152/147154306781778524
Innovation in Services, 2006. ,
DOI : 10.1093/acprof:oso/9780199696086.003.0009
Using Old Stuff in New Ways: Innovation as a Case of Evolutionary Tinkering, Journal of Policy Analysis and Management, vol.11, issue.1, pp.88-115, 1992. ,
DOI : 10.2307/3325134
A theoretical approach to the construction of technological output indicators, Research Policy, vol.13, issue.3, pp.141-151, 1984. ,
DOI : 10.1016/0048-7333(84)90022-2
A Proposed Model for New Service Development, Journal of Services Marketing, vol.3, issue.2, pp.25-35, 1989. ,
DOI : 10.1108/EUM0000000002484
Assessing Policies, Programs and Other Initiatives to Promote Innovation in the Public Sector: International Case Studies, 2009. ,
Systems Thinking in the Public Sector: The Failure of the Reform Regime and a Manifesto for a Better Way, 2008. ,
Trade and Development in Services: a Technological Perspective, Maastricht Economic Research Institute on Innovation and Technology (MERIT) Working paper, pp.89-120, 1990. ,
Introduction: Collaborative innovation in the public sector The Innovation Journal, pp.1-14, 2012. ,
The Functional Economy: Cultural and Organisational Changeed) The industrial green game: implications for environmental design and management, pp.91-100, 1997. ,
How Public Procurement can stimulate Innovative Services Technopolis, Report to Nordic Innovation Centre available at http, 2011. ,
Tinkering with material resources, The Learning Organization, vol.16, issue.5, pp.386-397, 2009. ,
DOI : 10.1108/09696470910974171
Encastrement social et usages de l'Internet : une analyse jointe du commerce et de l'administration ??lectronique, ??conomie & pr??vision, vol.180, issue.4, pp.180-181, 2007. ,
DOI : 10.3406/ecop.2007.7677
Innovation as a loosely coupled system in services, International Journal of Services Technology and Management, vol.1, pp.1-15, 1999. ,
URL : https://hal.archives-ouvertes.fr/halshs-01114106
The Service Economy: Standardisation or Customisation?, The Service Industries Journal, vol.22, issue.4, pp.93-116, 2002. ,
DOI : 10.1080/714005099
Service innovation: development, delivery and performance The handbook of innovation and services, pp.250-278, 2010. ,
DOI : 10.1142/p294
Expertise as business: Long-term development and future prospects of knowledge-intensive business services, 2004. ,
Innovation policy in services: The development of knowledge???intensive business services (KIBS) in Finland, Innovation, vol.9, issue.3-4, pp.249-261, 2007. ,
DOI : 10.5172/impp.2007.9.3-4.249
Different types of innovation processes in services and their organisational implications The handbook of innovation and services, pp.221-249, 2010. ,
Towards customer-oriented productisation in services, Based Innovation in Services, 2011. ,
Seeking efficiency through productisation: a case study of small KIBS participating in a productisation project, The Service Industries Journal, vol.37, issue.2, pp.273-289, 2011. ,
DOI : 10.1007/978-1-4615-4425-8_3
Servitization of business: Adding value by adding services, European Management Journal, vol.6, issue.4, pp.314-324, 1988. ,
DOI : 10.1016/0263-2373(88)90033-3
Service-Dominant Logic, pp.43-56, 2006. ,
DOI : 10.1108/S1548-6435(2009)0000006010
A neo-Schumpeterian model of health services innovation, Research Policy, vol.37, issue.4, pp.649-672, 2008. ,
DOI : 10.1016/j.respol.2007.12.011
The use of cognitive behavioural therapy within Jobcentre Plus: helping customers with disabilities and health problems back into work, Journal of Occupational Psychology, Employment and Disability, vol.7, issue.1, pp.73-82, 2005. ,
A service-informed approach to regional innovation -or adaptation? The Service Industries Journal, pp.429-445, 2005. ,