Innovation in Services: Issues at Stake and Trends.

J Howells (1) , B Tether (1) , F Gallouj (2) , F Djellal (2) , C Gallouj (2) , K Blind (3) , J Edler (3) , C Hipp (4) , F Montobbio (5) , N Corrocher (5) , A Macpherson (6) , D Banach (6)

1 University of Manchester [Manchester]
2 CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019
3 Fraunhofer IPA - Fraunhofer Institute for Manufacturing Engineering and Automation
4 University of Hamburg
5 Bocconi University
6 SUNY - State University of New York

We begin with an overview of innovation in services using two existing data-sets. In Chapter 2 we compare the extent and orientation of innovation in services and manufacturers across Europe using the Innobarometer survey. In Chapter 3 we draw on the second European Community Innovation Survey (CIS-2) and look primarily at patterns of innovation within services, highlighting in particular how these patterns vary within and between various service ‘sectors’. In Chapters 4, 5 and 6 we report the results of the original research undertaken for this study. Chapter 4 introduces the four ‘sectors’ that were analysed for this study. These ‘sectors’ were: road transportation and logistics; information processing; care for the elderly; and design. In Chapter 4, we provide an overview of these activities and outline, using case studies some of the innovations that have been introduced within them. Chapter 5 then presents the findings of the questionnaire survey which was undertaken for this study. The results pertaining to each of the sectors are outlined in turn. Chapter 6 then attempts to draw the evidence together, through the use of multivariate statistical methods, to examine the ‘drivers of innovation’ in services. Chapter 7 looks at the empirical evidence concerning the factors hampering innovation in services. This chapter draws on evidence from the Innobarometer, the second European Community Innovation Survey, and the ‘Four Sector Survey’ which was undertaken for this project. Chapter 8 concludes the report with a summary of the findings and an outline of policy related suggestions.

Mots clés: Innovation; services

Domaines: Economies et finances; Gestion et management

J Howells, B Tether, F Gallouj, F Djellal, C Gallouj, et al.. Innovation in Services: Issues at Stake and Trends.. [Research Report] European Commission. 2004. ⟨halshs-01113600⟩