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The Functions of Bureaucratic Routines in a Changing Social State: On Interactions with Recipients in French Welfare Offices

Abstract : The front desks of welfare organizations are not only institutions aimed at the poor: it is in and through these front desk relationships, which are practical realizations of the "assistance" relationship, that the poor are instituted as such. Building on Simmel's perspective, I show how the poor are produced by describing the relationships between those asking for assistance and those invested with the authority to provide it. These relationships, as it happens, are no more immutable than the social definitions of poverty with which they are associated. By studying their transformations, we can evidence new ways of defining the poor (the "entitled") at work in the concrete functioning of the welfare state. In this chapter, I set about to do this focusing on contemporary France.
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https://halshs.archives-ouvertes.fr/halshs-00768746
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Submitted on : Wednesday, January 9, 2013 - 7:05:39 PM
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Vincent Dubois. The Functions of Bureaucratic Routines in a Changing Social State: On Interactions with Recipients in French Welfare Offices. Ph. Sandermann. The End of Welfare as we Know it ? Continuity and Change in Western Welfare State Settings and Practices, Barbara Budrich Publishers, p. 127-136, 2014. ⟨halshs-00768746⟩

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