Florence Benoît-Moreau, Audrey Bonnemaizon, Sandrine Cadenat, Valérie Renaudin. Customer participation in retailer service offerings: a proposed typology of practices.
Conférence Internationale de l'EIRASS (European Institute of Retailing & Services Studies), Jul 2011, San Diego, United States. pp.1-22.
⟨halshs-00673130⟩