The hidden dimension of emotional labour: tactics to cope with emotional dissonance in French hypermarkets

Christophe Vignon; Sylvie Scoyez van Poppel

doi:10.1504/IJWOE.2011.044593

Journal articles

The hidden dimension of emotional labour: tactics to cope with emotional dissonance in French hypermarkets

Christophe Vignon ¹ Sylvie Scoyez van Poppel ²

1 CREM - Centre de recherche en économie et management

2 IDP - Institut du Développement et de la Prospective - EA 1384

Keywords : hypermarkets cashiers tactics emotional dissonance

Document type :

Journal articles

Domain :

Humanities and Social Sciences / Business administration

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https://halshs.archives-ouvertes.fr/halshs-00657372
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Submitted on : Friday, January 6, 2012 - 2:38:05 PM
Last modification on : Wednesday, March 31, 2021 - 11:55:27 AM

The hidden dimension of emotional labour: tactics to cope with emotional dissonance in French hypermarkets

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The hidden dimension of emotional labour: tactics to cope with emotional dissonance in French hypermarkets

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