Christophe Vignon, Sylvie Scoyez van Poppel. The hidden dimension of emotional labour: tactics to cope with emotional dissonance in French hypermarkets.
International Journal of Work Organisation and Emotion, Inderscience, 2011, 4 (2), pp.113 - 135.
⟨10.1504/IJWOE.2011.044593⟩.
⟨halshs-00657372⟩