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Service Management Effectiveness and Organisational Culture : A Modification of the Competing Values Model

Michèle Paulin R.J. Ferguson 1 Marielle Audrey Payaud 2
1 CERIUM - Centre d'Etudes et de Recherches Internationales
2 Centre de Recherche Magellan
keyword : service management culture model
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https://halshs.archives-ouvertes.fr/halshs-00650388
Contributor : Marielle Audrey Payaud <>
Submitted on : Saturday, December 10, 2011 - 9:07:20 AM
Last modification on : Monday, February 10, 2020 - 12:17:08 PM

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  • HAL Id : halshs-00650388, version 1

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MAGELLAN | UNIV-LYON3 | UDL

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Michèle Paulin, R.J. Ferguson, Marielle Audrey Payaud. Service Management Effectiveness and Organisational Culture : A Modification of the Competing Values Model. Marketing and Multicultural Diversity, Rao C.P. (Ed), 2006. ⟨halshs-00650388⟩

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