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Les réponses de cadres intermédiaires face à l'implémentation de technologies de l'information et de la communication : le cas d'une administration publique

Abstract : In this paper, we examine how public middle-managers exercise human agency during an information system (IS) implementation process and how this helps producing changes on the field. Drawing on strategic actor theory (Crozier et Friedberg 1977), we suggest system constraints emanate from middle-managers willingness to adopt "winning" scenarios for action, in which they would contribute to modernizing public administration. We then argue that these actions allow IT to be implemented in practically acceptable ways.
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https://halshs.archives-ouvertes.fr/halshs-00641162
Contributor : Christophe M. Elie-Dit-Cosaque <>
Submitted on : Tuesday, November 15, 2011 - 12:27:44 AM
Last modification on : Wednesday, September 23, 2020 - 4:29:18 AM

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Christophe M. Elie-Dit-Cosaque. Les réponses de cadres intermédiaires face à l'implémentation de technologies de l'information et de la communication : le cas d'une administration publique. Management & Avenir, INSEEC/Management Prospective Ed. 2010, 9 (39), pp.213-232. ⟨10.3917/mav.039.0213⟩. ⟨halshs-00641162⟩

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