How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors

Abstract : The increasing demand for real-time applications (video conferencing, Internet telephony--VoIP--etc.) delivered over Internet networks requires stringent Quality of Service (QoS) guarantees. Internet traffic routing based on a Best-effort basis can hardly support these QoS requirements. This article argues that Internet services providers should form strategic alliances to coordinate their investments in a new-generation infrastructure that could provide innovative services with QoS guarantees. This is supported by a topological analysis of the interconnection agreements among top-level Internet providers and by the lessons derived from alliances forged in the airline and card-based payment sectors. We conclude that on the Internet, the optimal organizational form should be a centralized alliance with a hub-and-spoke network structure.
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Journal articles
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https://halshs.archives-ouvertes.fr/halshs-00629487
Contributor : Danièle Moret-Bailly <>
Submitted on : Thursday, October 6, 2011 - 9:49:30 AM
Last modification on : Tuesday, March 5, 2019 - 6:34:06 PM

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Zouhaïer M'Chirgui, Thierry Pénard. How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors. European Management Journal, Elsevier, 2011, 9 (4), pp.306-318. ⟨10.1016/j.emj.2010.12.003⟩. ⟨halshs-00629487⟩

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