Régulation de la qualité dans les services à la personne en France : l'Economie sociale et solidaire entre innovation et isomorphisme ?

Abstract : This paper analyses the major quality regulation measures used for home care services in France and their effects : is there a specificity in the quality procedures adopted by nonprofit organisations in this field or are they characterised by an isomorphism process, given the increasingly competitive environment?
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Journal articles
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https://halshs.archives-ouvertes.fr/halshs-00519005
Contributor : Francesca Petrella <>
Submitted on : Friday, September 17, 2010 - 5:14:52 PM
Last modification on : Thursday, January 18, 2018 - 2:04:48 AM

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Francesca Petrella, Nadine Richez-Battesti. Régulation de la qualité dans les services à la personne en France : l'Economie sociale et solidaire entre innovation et isomorphisme ?. Management & Avenir, INSEEC/Management Prospective Ed. 2010, 35 (5), pp.273-292. ⟨halshs-00519005⟩

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