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Institutional Order, Interaction Order and Social Order: Administering Welfare, Disciplining the Poor

Abstract : Interactions between agents and clients at the street-level of welfare bureaucracies have been made more strategic than ever by the shift towards workfare, responsibilization and individualization. Based on this premise, this paper addresses the theoretical question of the relationship between the interaction order and the social order raised in Goffman’s sociology. It supports the idea that a third order, the institutional order, constitutes the link between interactions and social structures. To do so, it focuses on the bureaucratic organization of people-processing in welfare, and shows how macrosocial characteristics are involved in individual interactions which, in turn, contribute to reproducing the social structure of positions and power relations.
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https://halshs.archives-ouvertes.fr/halshs-00497697
Contributor : Vincent Dubois <>
Submitted on : Sunday, February 16, 2020 - 12:40:55 PM
Last modification on : Friday, October 23, 2020 - 4:51:28 PM
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Vincent Dubois. Institutional Order, Interaction Order and Social Order: Administering Welfare, Disciplining the Poor. Politiche sociali, Il Mulino, 2019, 3, pp.507-520. ⟨halshs-00497697⟩

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