Beyond people and tools, what is the place for the organization in the analysis of ICT uses ?

Ewan Oiry (1) , Roxana Ologeanu (2) , Amandine Pascal (1) , Robert Tchobanian (1)

1 LEST - Laboratoire d'Economie et de Sociologie du Travail
2 GRESEC - Groupe de Recherche sur les Enjeux de la Communication

The IS literature allows to identify the role played by the characteristics of the people and the characteristics of the tools in the uses if an ICT tool. However, these papers have in common to develop a very narrow analysis of them. They have difficulties to take into account the organization as a whole. Numerous papers ask for a greater consideration of the organization into the analysis of the uses of an ICT tool. In this paper, we suggest to enrich this reflection by paying attention to researches produced in the field of the sociology of organizations. To show the potential of this literature, we present a case study of a Small and Medium Enterprise that uses a software supposed to improve collective decisions. The results produced by this case study allow to validate the relevance of the framework which develop a localized analysis of uses but they also show that it is interesting to interpret those uses from a more global view, especially with regard to the strategic challenges of this firm. This framework allows us to propose a discussion which draws perspectives of research to progress towards a better consideration of the organization in the analysis of the uses of ICT.

Mots clés: ICT uses; tools; organization; appropriation

Domaines: Gestion et management

Ewan Oiry, Roxana Ologeanu, Amandine Pascal, Robert Tchobanian. Beyond people and tools, what is the place for the organization in the analysis of ICT uses ?. Third European Academic Workshop on e-HRM, May 2010, Bamberg, Germany. Non paginé. ⟨halshs-00490449⟩