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De la compétence de service aux compétences de coordination et d'orchestration : Autour du conseiller funéraire

Abstract : Describe the funeral director interest the professional of area funeral services because it shows some skills: quality relationship, the handling of the deceased, arranging the sacred. It was the custom in former times the funeral director has a central place in public and religious network offering supplies: ornaments and all kinds of accessories. At this time the funeral parlour as provider of services sell technical equipment (funeral chamber, embalming) and « ritual products » personalized ceremony. This article shows how the development of funeral director' skills is characterized by tree service activities category : the control of the interaction with the family, the coordination and the cooperative work of a large network of professionals specialities of funeral ritual, the creation and the orchestration of a sacred event.. This analysis of funeral work shows to numerous issues on the development of new fields of service competence.
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https://halshs.archives-ouvertes.fr/halshs-00263724
Contributor : Pascale Trompette <>
Submitted on : Thursday, March 13, 2008 - 10:04:57 AM
Last modification on : Friday, November 6, 2020 - 4:42:44 AM
Long-term archiving on: : Tuesday, June 28, 2011 - 11:01:17 AM

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Sandrine Caroly, Pascale Trompette. De la compétence de service aux compétences de coordination et d'orchestration : Autour du conseiller funéraire. Perspectives Interdisciplinaires sur le Travail et la Santé, PISTES, 2006, 8 (1), sans pagination. ⟨halshs-00263724⟩

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