Skip to Main content Skip to Navigation
Journal articles

Conflict management capabilities in franchising

Abstract : Conflicts are common in franchising, however, they become dysfunctional above a certain threshold. Our aim is to understand how conflict management processes and, in particular, problem solving, persuasion, bargaining and politics, are developed and implemented within franchise chains and how they contribute to franchisors’ organizational capabilities. We do so through a qualitative study based on 44 in-depth interviews with franchisors and franchisees operating in France. Our main findings show that the implementation of these conflict management processes over time and with various franchisees nurture conflict management capabilities of franchisors.
Document type :
Journal articles
Complete list of metadata

https://hal.archives-ouvertes.fr/hal-03335742
Contributor : Laurent Jonchère Connect in order to contact the contributor
Submitted on : Monday, September 20, 2021 - 4:26:28 PM
Last modification on : Monday, October 11, 2021 - 2:23:58 PM

File

 Restricted access
To satisfy the distribution rights of the publisher, the document is embargoed until : 2022-07-29

Please log in to resquest access to the document

Identifiers

Citation

Rozenn Perrigot, Begona López-Fernández, Guy Basset. Conflict management capabilities in franchising. Journal of Retailing and Consumer Services, Elsevier, 2021, 63, pp.102694. ⟨10.1016/j.jretconser.2021.102694⟩. ⟨hal-03335742⟩

Share

Metrics

Record views

62