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Managing service quality in retail banking : from branch to multi-channel distribution

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https://hal.archives-ouvertes.fr/hal-02521762
Contributor : Médiathèque Télécom Sudparis & Institut Mines-Télécom Business School <>
Submitted on : Friday, March 27, 2020 - 3:50:46 PM
Last modification on : Wednesday, June 24, 2020 - 4:18:51 PM

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  • HAL Id : hal-02521762, version 1

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Zuzana Kucerova, Madeleine Besson. Managing service quality in retail banking : from branch to multi-channel distribution. TRANSCOM 2007 : 7th European Conference of Young Research and Science Workers in TRansport and Telecommunications, Jun 2007, Zilina, Slovakia. ⟨hal-02521762⟩

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